Refund Policy

Unequivocal and impartial refund terms for your assurance

Overview

At NeutralFoyerSpace, we recognize that plans can shift, and we aim to offer equitable and lucid refund protocols. This document delineates the criteria for issuing refunds for our yacht charter services.

Please peruse this document attentively prior to booking. When you reserve a charter with NeutralFoyerSpace, you are confirming your consent to these refund agreements.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund apart from service charges

Processing Duration: 5-7 working days

Service Charge: €50 for credit card transactions

Prerequisites: Must be submitted in written form via electronic mail or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half of the entire charter cost

Processing Duration: 7-10 working days

Service Charge: €25 deducted from the refund

Requirements: A credible reason needed; administrative costs incurred

Less than 24 Hours Before Charter

No Refund

Eligible for: No reimbursement available

Exception: Consideration given to emergency situations

Alternative: Possible offer of charter credit at the discretion of the management

Requirements: Proof required for emergency claims

Weather-Related Cancellations

Our Weather Guarantee

Our number one priority is safety. Should the weather be assessed as hazardous for charter operations by our certified captain, we present various alternatives:

  • Complete Refund: Full reimbursement if rescheduling isn’t a possibility
  • Rescheduling: Postpone your charter to an upcoming available slot at no further charge
  • Charter Credit: Acquire a voucher valid for one year from the initial charter date

Weather Evaluation Procedure

We perform the following checks as part of our weather evaluation:

  • Evaluating wind strength and course
  • Analyzing sea condition and wave stature
  • Forecasting clarity and likelihood of precipitation
  • Alerts and advisories from the Coast Guard
  • Safety assessment by a professional captain

Decision Lead Time: Resolutions on weather cancellations are made at most 4 hours ahead of the planned departure.

Medical Emergency Refunds

Emergency Circumstances

We are cognizant that medical crises can arise unexpectedly. The following incidents may warrant special consideration:

  • Sudden ailment or wound necessitating hospital admission
  • Demise within the immediate family circle
  • Conscription to military duty or urgent recall
  • Jury summons or legal subpoena
  • Catastrophes impacting travel

Evidence Requirements

For consideration of emergency refund appeals, the following proof is necessary:

  • Medical attestations or hospital records
  • Notice of death (if relevant)
  • Official military commands
  • Legal summoning or jury duty notice
  • State advisories or calamity declarations

Procedure: Emergency reimbursements are finalized within 3-5 business days upon validation of adequate proof.

Operational Cancellations

Mechanical Failures

If the vessel assigned to you encounters unresolvable mechanical issues:

  • Alternate Vessel: We'll strive to arrange a similar replacement
  • Complete Refund: Issued if an equivalent is not available
  • Partial Reimbursement: Provided if the alternative has a different fee
  • Compensation: Extra recompense may be extended for the inconvenience

Crew Non-availability

In the unlikely case of unavailability of certified crew:

  • An alternative crew will be arranged when feasible
  • Full reimbursement if the charter cannot proceed
  • Chance to reschedule without extra cost

Refund Processing

Payment Technique

Reimbursements will be carried out using the initial booking payment method:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Processing Charges

Credit Card Handling

€50 charge for cancellations above 72 hours in advance

Bank Transfer Operations

€25 charge for all bank transfer reimbursements

International Transactions

Supplementary charges could apply for overseas dealings

Charter Credits

Credit Issuance Instances

Charter credits might be proposed instead of reimbursements under certain conditions:

  • Last-minute annulments (below 24 hours notice)
  • Cancellations due to weather conditions
  • Voluntary alterations to booking schedule
  • Disruptions in operations

Credit Stipulations

  • Effectiveness: Active for one year post issue
  • Transferability: Not transferable to third parties
  • Monetary Value: Equivalent to the full charter rate (exempt from service fees)
  • Utilization: May be applied towards any available charter
  • Expiry: No prolongation past one year

Partial Service Reimbursements

Service Disruptions

If your charter experience is disrupted or cut short by factors within our control:

  • Refund rationed based on the part of service unutilized
  • Voucher for a future charter of the same value
  • Gratuitous services or preferred selections

Interruptions Caused By Guests

If a charter concludes prematurely due to guest behavior or safety concerns:

  • No compensation for the unspent portion
  • Total charge still applicable
  • Possibility of extra fees

Contesting Refunds

Should you hold divergent views regarding a refund disposition, you can:

  • Solicit an appraisal from our management board
  • Present supplemental evidence or proof
  • Explore solutions via consumer support agencies
  • Engage in legal action as permitted by law

Procedure for Refund Applications

Step 1: Get In Touch

Initiate your refund appeal via:

Step 2: Submission Details

Accompany your petition with the following details:

  • Confirmation code for the booking
  • Scheduled date and hour of the charter
  • Cancellation rationale
  • Auxiliary documentation (when applicable)
  • Desired method for refund

Step 3: Examination and Completion

Our representatives will respond to your request within a day, weigh it against this policy, communicate a determination within two days, and carry out endorsed refunds within the specified times.

Critical Information

  • Refund applications are required to be in written form
  • Reimbursements are done in €, regardless of the booking currency
  • Purchasing travel insurance is highly advised
  • This document may be altered with a notice period of 30 days
  • Refunds are subject to relevant taxes and statutory provisions

Connect With Us

For inquiries about refunds or to forward a refund request:

Refunds Division
NeutralFoyerSpace Nautical Services Ltd.
Port de Monaco
Monte Carlo 98000
Monaco

Phone: +377 93 30 25 45
Email: [email protected]
Working Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revised: August 21, 2025

This reimbursement protocol is developed to be clear and fair. For a smooth booking experience, we encourage you to familiarize yourself with these conditions and reach out if any queries arise.