Privacy Policy

1. Introduction

NeutralFoyerSpace ("us," "we," or "our") takes your privacy seriously. We detail in this Privacy Policy our procedures and policies regarding your data's collection, usage, and protection when you use our services, including visiting our website neutralfoyerspace.site or engaging our yacht charter services.

When you utilize our services, you are agreeing to the practices detailed in this document. This policy is aligned with the privacy legislation in force, including the Personal Information Protection and Electronic Documents Act (PIPEDA), along with other relevant privacy laws in Canada.

2. Types of Data Collected

2.1 Personal Data

Personal data you provide voluntarily may include:

• Booking a yacht
• Reaching out to us via our website or telephone
• Subscribing to newsletters
• Completing forms on our site
• Taking part in surveys or promotional events

Such information might encompass:

• Contact details (email, phone number, physical address)
• Payment details (secured by third-party payment processors)
• Yacht charter preferences and specifics
• Secondary contact details
• Health-related information or dietary preferences (if shared)

2.2 Information Collected Automatically

Automatically gathered data when you visit our site may comprise:

• IP addresses and geolocation data
• Browser types and versions
• Visited pages and duration of visit
• Source website referrals
• Technical device details (model, screen resolution, etc.)

2.3 Tracking & Cookies Data

Cookies and comparable tracking technologies are deployed on our website to personalize and enhance your online experience. Functions enabled by these technologies include:

• Storing user preferences
• Analyzing site use and performance
• Offering user-tailored content
• Enhancing service offerings

Browser settings or our cookie consent tool can be used to manage your cookie preferences.

3. Utilization of Collected Data

Collected data is utilized for several purposes:

• Provision of Services: To administer yacht charter services, facilitate reservations, and maintain communication regarding your booking
• Customer Relations: To address inquiries and provide required support
• Billing Procedures: To process payments and handle financial transactions
• Security and Safety: To protect the integrity of our services and prevent fraudulent activities
• Promotions: With your consent, to send updates and promotional materials
• Enhancement of Website: To analyze access patterns and better the website's functionality
• Adherence to Law: To comply with relevant laws and regulatory demands

4. Distribution and Revelation of Data

Your personal data is neither sold, exchanged, nor leased to third parties. However, we may disclose your information under these scenarios:

4.1 External Service Providers

Third-party companies assisting us in various operations, such as payment handling, website support, email marketing, performance analysis, and customer care, may have access to your data.

4.2 Legal Obligations

We may be compelled to release your data if required by laws, legal processes, court mandates, or during emergencies, as well as in instances pertaining to suspected fraud or illicit activities.

4.3 Business Reorganizations

Information may be transferred in the case of business restructuring activities, such as mergers, acquisitions, or asset sales.

5. Information Protection

We adopt suitable measures, including encryption and secure server utilization, to safeguard personal data from unauthorized access or disclosure. However, we cannot ensure absolute data security due to the nature of digital storage and internet data transmission.

6. Retention of Data

Data is retained only as necessary for its collection purposes or to satisfy legal obligations. Typical retention periods are:

• Reservations: 7 years for tax and legal reasons
• Newsletter communications: Until cancellation or erasure request
• Site analytics: 26 months
• Contact Support: 3 years since last interaction

7. Rights and Control Over Your Data

You are entitled to request access, rectification, removal, data portability, marketing opt-out, and preference management over cookies. Contact us through the details provided to exercise these rights.

8. Links to External Services

8.1 Google Analytics

We employ Google Analytics for our site analysis. Google's Analytics Opt-out Browser Add-on is available for opting out.

8.2 Social Media Platforms

Our site may contain links to various social media that have their own privacy policies.

8.3 Payment Processors

Payment processing is performed by external services adhering to the PCI DSS standards.

9. Cross-Border Data Transfers

Data may be processed outside of Monaco, but we ensure compliance with relevant data protection laws.

10. Protection of Minor's Data

We do not direct our services to individuals below 13 years of age and do not intentionally collect their data. If you believe such information has been surrendered to us, please get in touch immediately.

11. Privacy Policy Modifications

This Privacy Policy may be revised to mirror changes in our practices or legal regulations. Updates will be disseminated through publishing on our website, electronic mail to registered users, or website notices. Continued usage after the amendment date implies acceptance of the changes.

12. Inquiries and Feedback

Should you have queries regarding this Privacy Policy or our treatment of your data, please reach out using the provided information:

13. Google Ads User Consent Policy Compliance

We adhere to Google Ads user consent policies. Cookie and tracking preferences can be altered at any point through our cookie settings.